Online LED Shoe | Returns & Refund
Returns and Refund Process for Online LED Shoe
Please complete the form below to request an RMA number.
At Onlineledshoe.com, we want you to be completely satisfied with your purchase of LED shoes, lighting shoes, and all of our other high-quality footwear products. However, if for any reason you're not happy with your order, we're here to help with our easy return and refund process.
Please read our Return & Refund Policy below for full details about our process, timelines, and eligibility.
Return & Exchange Policy
We accept returns and exchanges on most items within 30 days of receiving your order. If for any reason your LED shoes or lighting shoes don’t meet your expectations, we will be happy to offer you a return, refund, or exchange.
Return Eligibility Criteria
To ensure your return is processed smoothly, please note the following conditions:
Unused and Unworn: Items must be unused, unworn, and in new condition.
Original Packaging: Products must be returned with their original packaging, including any accessories, tags, and boxes.
Non-Defective Returns: Customers are responsible for the cost of return shipping if the return is due to wrong size, change of mind, or other non-defective reasons.
Important: We inspect all returned items to ensure they meet the above criteria. If the returned items are damaged, worn, or missing components, we reserve the right to refuse the return or issue a partial refund.
How to Return or Exchange an Item:
Request a Return Authorization:
Contact our Customer Service team at returns@onlineledshoe.com within 30 days of receiving your order. Provide the following details:
Order number
Item(s) you wish to return
Reason for return or exchange
Whether you'd prefer a refund or exchange
Pack and Ship:
After receiving your return authorization, carefully pack the items in their original packaging and send them back to us using the return shipping instructions we provide.
Return Shipping:
You are responsible for the cost of shipping the return item back to us, except in cases of defective products or our error.
Processing Your Return:
Once we receive your returned item, we will inspect it. If it meets the conditions for return, we will process a refund or send the exchange item to you within 5–10 business days.
Refund Process
Refunds will be issued once the returned item is inspected and approved. Please note the following details regarding the refund process:
Refund Method:
Refunds will be processed back to your original payment method (credit/debit card, PayPal, etc.). withi 3 days
Refund Timeframe:
After we receive and approve your return, it will take 5-10 business days for your refund to be credited to your account.
Shipping Fees:
Shipping costs are non-refundable unless the return is due to a defective product or error in fulfillment on our part.
Contact Us:
Email our Customer Service team at returns@onlineledshoe.com with the details of your exchange request (order number, item to exchange, and desired size or style).
Return the Original Item:
After your exchange request is approved, you will be instructed to send the item back to us.
Processing the Exchange:
If the requested size or color is available, we will process your exchange and ship the new item to you. If it's out of stock, you can choose another item or request a refund.
Shipping Costs for Exchanges:
You will be responsible for the return shipping on the original item. However, we will cover the shipping cost for the new item if the exchange is due to our error or a defective product.
Defective or Damaged Items
If your LED shoes or lighting shoes arrive damaged or defective, we apologize for the inconvenience. We will gladly accept returns for defective products, at no additional cost to you.
To return a defective or damaged item:
Contact Us Immediately: Email us at returns@onlineledshoe.com within 30 days of receiving the damaged item. Please provide: Order number Photos of the defect or damage Return Shipping Fees: We will cover the return shipping cost for damaged or defective items.
Replacement or Refund: After receiving and inspecting the damaged or defective product, we will issue a full refund or send you a replacement product, depending on your preference.
Contact Us
If you have any questions or need assistance with a return or refund, please feel free to reach out to our customer service team at:
Email: returns@onlineledshoe.com
Phone: +91 - 9485998906
Address: HNo. 71, Ward Number 1, Narnaul, Teh-Narnaul, Dist-Mahendragarh, Haryana 123001
Why Shop at Onlineledshoe.com
Fast & Secure Shipping: Get your lighting shoes delivered quickly with tracking updates every step of the way.
Easy Returns & Exchanges: Enjoy a hassle-free return policy that lets you shop with confidence.
High-Quality LED Shoes: Discover the latest designs in LED light shoes for both men and women that combine style, comfort, and innovation.