Shipping Policy
Thank you for shopping with Onlineledshoe.com!
We want your shopping experience to be as seamless and enjoyable as possible. Below is our detailed Shipping Policy that explains everything you need to know about shipping and delivery.
1. Order Processing
1.1. Order Confirmation: Once you place an order on Onlineledshoe.com, you will receive an order confirmation email. This confirms that we have received your order. Please note, this is not an acceptance of your order, and we reserve the right to cancel orders for various reasons such as stock issues or payment problems.
1.2. Order Processing Time: Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays) from the time they are placed. During high-demand periods, such as holidays or sales events, processing may take a little longer. You will receive an email notification once your order has shipped.
2. Shipping Options and Rates
2.1. Shipping Methods: We offer several shipping options depending on your location. During checkout, you can choose from the following shipping methods:
- Standard Shipping: Estimated delivery time: 3-4 business days
- Expedited Shipping: Estimated delivery time: 2-3 business days
- Express Shipping: Estimated delivery time: 1 business day
Please note: Delivery times are estimates and can vary depending on your location and any delays with the carrier.
2.2. Shipping Fees: Shipping fees are calculated at checkout based on the shipping method you select and the destination address. We may offer free shipping promotions from time to time. Details on any current promotions can be found on our homepage or during checkout.
3. Tracking Your Order
3.1. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your order on the carrier’s website.
3.2. Tracking Delays: In some cases, tracking information may take 24-48 hours to update. If you do not see any updates or have concerns about the status of your shipment, please reach out to us for assistance.
4. Address Accuracy
4.1. Shipping Address: Please double-check the accuracy of your shipping address before completing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout. If you notice an error in your shipping address after placing your order, please contact us as soon as possible, and we will do our best to make the necessary adjustments before the order is shipped.
4.2. Delivery to PO Boxes: Some shipping carriers may not deliver to PO Boxes, so please provide a valid street address when placing your order if possible.
5. Shipping Delays
5.1. Delays Beyond Our Control: While we strive to ensure that all orders are delivered promptly, please note that shipping delays can sometimes occur due to circumstances beyond our control. This may include delays from the shipping carrier, weather conditions, customs processing, or high shipping demand during peak seasons. We appreciate your patience in such cases.
5.2. Lost or Stolen Packages: We are not responsible for packages that are lost or stolen once they are marked as delivered. We strongly recommend you track your package using the tracking number provided, and ensure someone is available to receive the package. If you believe your package was lost in transit, please contact the shipping carrier directly or reach out to our customer service team for assistance.
6. Order Modifications and Cancellations
6.1. Order Modifications: Once an order has been placed and is in the process of being shipped, we are unable to modify it. This includes changes to shipping address or items in the order. If you wish to cancel or modify your order, please contact our customer service team immediately, and we will do our best to assist you before the order is shipped.
7. Returns and Exchanges
7.1. Return Policy: If you are not satisfied with your purchase, please refer to our Return Policy for more information on how to return or exchange items.
7.2. Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., damaged or incorrect items).
8. Contact Us
If you have any questions regarding shipping or need assistance with your order, feel free to contact us:
- Email: support@onlineledshoe.com
- Phone: +91 - 9485998906
- Address: HNo. 71, Ward Number 1, Narnaul, Teh-Narnaul, Dist-Mahendragarh, Haryana 123001